My wife has multiple tendon tears and is extremely fragile due to a long-standing connective tissue disease. She is mostly bedridden, and taking her to any new doctor for an exam or a procedure is an incredibly risky and nerve racking experience. As an introduction, I usually email the doctor a lengthy note describing my wife’s unique situation. If we get any acknowledgement at all from a doctor’s office of having received the note, it’s usually from a staff member, and it becomes apparent that the dr has not read the information. In contrast, Dr Kavaler not only personally responded to each and every message we sent, but she also made helpful recommendations which calmed our fears. In addition, when we actually arrived, her staff was incredibly helpful and understanding, and made sure my wife was ok. Lauren, who did the CT scan, was practically standing on her head in order get at the area she needed to scan without risking further injury to my wife. Dr Kavaler then came in and spent a great deal of time with us, to the point where I actually started to feel a little guilty for taking so much of her time. A few days later I delivered an MRI report at the end of the day when it looked like they were closing up. Instead of leaving it for the Dr as is our normal experience with other providers, Dr Kavaler’s staff took it right back to her. Within minutes Dr Kavaler had read the report and came out to give me an update, which I absolutely was not expecting. Dr Kavaler and Lauren’s concern and and care for my wife’s unique situation truly blew us both away! I simply cannot praise and thank them enough!